Never give the customer what they want – give them what they never dreamed possible

https://www.youtube.com/watch?v=WGuVEVvB52c

Apologies for the f-bombs, but here’s a terrific Lovemarks message from a life-long Manchester City fan (and decent singer and musician).

Courtesy of Booths Managing Director, guest cycling correspondent (KRC July 18, 2023) and Peak Performing leader Nigel Murray.