- Heathrow terminal 5 opens on time and begins working as a passenger hub rather than a shopping mall.
- “Clear” security control opens in every U.S. terminal.
- Get rid of the nonsensical liquids ban.
- Scrap the even more nonsensical shoe removal procedures. (They’ll try something new you idiots; not something that’s already failed!)
- The travel industry embarks on a real Sustainability program, starting with personal changes all employees and passengers can make on their journey.
- New York airport authorities enforce a 30% reduction in flights from the Big 3 NY airports.
- LAX – JFK opens up to serious, customer-focused airlines. They should check out the current Qantas option (but without having to go on to Sydney).
- Movie lovers/TV fans are allowed to take over in-flight video programming, removing the current el cheapo procurement people.
- Whole Foods or Tesco’s Fresh open healthy, boutique, food stores in every U.S. domestic hub.
- Airline meals are transformed from junk food to healthy.
- Alitalia lands a big sack of government funding along with a visionary team to transform it into the ultimate Italian Lovemark experience.
- Airport newsagents all over the world, especially the U.S., start to offer current daily papers from all major countries.
- Eurostar and other great Eurotrain experiences keep on growing and expanding their routes. For a start, bring on the German Ice Train!
- Miami airport starts to work!
- Airport shopping focus is switched from global fragrance/booze/tobacco to individualized local markets selling hard-to-find/exclusive local products that actually delight people.
- The First Class private studios on Emirates and Singapore Airlines force competitors to upgrade – fast.
- Airline uniforms dress down from military to smart casual. Air New Zealand through its Zambesi designs is setting the standard.
- Lounges around the world go for tranquility, openness and space. Think Cathay in Hong Kong. And, while they are at it, ban all big-screen TVs that are always playing CNN, too loud, all the time.
- Ensure all airport designers study, replicate and incrementally improve the high standard set by Munich.
- Make the toilets bigger and more spacious in all new planes. (Ok, ok, maybe this is just a guy thing.)
With thanks to Monocle for the inspiration
